AFFORDABLE, ACTIONABLE ANALYTICS
MINERVA™ is our state-of-the-art machine learning and AI-driven interaction analytics platform. The platform can instantly analyze and summarize huge volumes of customer conversation recordings using cutting-edge speech-to-text engines.
In addition to analyzing the topics covered in customer interactions, our unique biometric "listeners" measure agent and customer emotion—a critical predictive indicator for successful call outcomes.
Our goal is to help you find out where your agents are facing challenges or under-performing— and help you to address these issues through coaching, training and other tailored interventions.
The same applies equally to positive outcomes: the platform helps you identify where your best representatives are getting results—enabling you to cascade best practice throughout your teams and optimize the performance, and well-being, of every agent.
"[SPEECH ANALYTICS] DELIVERS COST SAVINGS OF BETWEEN 20-30%, C-SAT SCORE IMPROVEMENTS OF 10% OR MORE, AND STRONGER SALES. "
McKinsey & Co Report: The value of the human voice
MINERVA has a wide range of use-cases. Some of the principal applications are listed below. (And you can download our "one-pager" PDF here.)
MINERVA FOR
SALES
MINERVA leverages advanced AI algorithms to dissect and interpret sales interactions, providing granular insights into effective sales tactics.
By analysing factors such as speech patterns, language usage, and customer responses, the platform offers sales teams data-driven strategies to optimize their sales pitch, improve engagement, and maximize conversion rates, all powered by sophisticated machine learning models.
MINERVA FOR
CUSTOMER SERVICE
MINERVA harnesses machine learning and predictive analytics to provide deep insights into customer behaviours and preferences.
By predicting customer needs and responses, the platform facilitates the creation of targeted marketing campaigns and proactive customer experience strategies.
MINERVA FOR COMPLIANCE
MINERVA integrates advanced monitoring algorithms to ensure adherence to regulatory standards, employing speech recognition and semantic analysis to flag potential compliance issues.
This automated approach not only reduces the risk of non-compliance but also streamlines the monitoring process.
MINERVA FOR
DATA SCIENCE
MINERVA serves as a powerful tool for data scientists, offering a robust platform for analysing complex interaction datasets.
Utilizing machine learning algorithms and advanced data processing techniques, it uncovers actionable insights, identifies trends, and predicts customer behaviour, thus enabling data-driven decision-making and strategy formulation.
MINERVA FOR EMPLOYEES
Utilising biometric emotion AI to analyse interaction patterns, MINERVA offers personalized feedback and recommendations.
This enables employees to refine their communication strategies and improve their overall performance, guided by concrete data and AI-driven insights.
MINERVA FOR
AUDIO INTELLIGENCE
We harness sophisticated speech-to-text algorithms to distil conversational audio into structured summaries and conduct in-depth topic analysis. This system leverages cutting-edge Generative AI and natural language processing (NLP) techniques to extract key themes and insights from customer dialogues, transforming them into actionable data points. The integration of these technologies not only streamlines the review process but also provides precise topic detection, enabling automation opportunities.
MINERVA FOR PREDICTIVE ANALYSIS
MINERVA leverages supervised machine learning algorithms and generative AI techniques to construct sophisticated predictive models from voice data and customer interaction analytics.
This service is designed to augment existing workflow automation and enhance predictive accuracy in key operational domains, including fraud detection algorithms, customer purchase intent forecasting, credit risk evaluation, and optimisation of sales tactics.
